Capacity and Availability Management for DTEK

Imagine a world where your business stops due to the unavailability of IT service. It can happen to anyone and the consequences can be devastating. According to the Annual outage analysis 2023: The causes and impacts of IT and data center outages, the 2/3 of all failures to companies costs more than 100 thousand dollars. In addition, downtime can lead to loss of customer confidence, reduced productivity and negative impact on reputation.

In today's world, every company is deeply dependent on its IT infrastructure, since all key business processes are closely related to information technology.

DTEK faced challenges related to the need to ensure the reliability and availability of IT services, as a result of which the company suffered financial losses and loss of productivity. In response to these challenges, DTEK, together with IT company MODUS X, developed and implemented a number of processes for power and availability management.

Processes included regulation, capacity planning, monitoring and analysis of IT services. A number of processes have been implemented to identify problems early and optimize resource utilization, reducing downtime, financial risk, and overall productivity. Thanks to these measures, DTEK has significantly improved the satisfaction of employees using internal services, improved customer satisfaction indicators and optimized the IT budget.

Thanks to the implemented measures, DTEK Group has achieved significant results, in particular, reducing the number and duration of downtime, efficient use of resources, reducing repair and restoration costs, better IT budget planning, increasing employee productivity, as well as increasing the flexibility and scalability of IT infrastructure. In general, due to resource optimization, it was possible to significantly optimize IT infrastructure costs.

The implementation of power and availability management processes can help any business solve a number of problems related to service availability, optimize resource use, improve the scalability of IT infrastructure and increase its visibility. This, in turn, can lead to significant benefits such as lower costs, increased productivity and improved business processes.