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Technical support that works for your business

We ensure the continuity of your business processes and support complex infrastructure solutions, ensuring the availability of services in accordance with SLAs. Whether remote or on-site, our experts are always on hand to provide the best possible user experience

130+

field engineers

320+

locations we serve

18000+

of workplaces we serve

4+

hours average SLA for the execution of a request

Remote technical support
On-site technical support
Administration

Remote technical support

Remote execution: Diagnostics and troubleshooting, Software installation and configuration, Software updates and support, Consulting and training, Data protection and security

On-site technical support

Repair and maintenance of workstation equipment, devices and office equipment; Installation and configuration of equipment; LAN switching; Remote hands service; Support of events, including in a “hybrid” format;

Administration

Centralized software and OS management (installation/uninstallation/update), Setting up security policies; Testing software for compatibility with infrastructure; Print management services

Why MODUS X

Efficiency and expertise

We offer more than just technical support, we offer comprehensive solutions tailored to your strategy. Our in-house contact center provides constant access to support lines I and II via ITSM, phone, and email. Thanks to our multi-level expertise, we quickly resolve any queries while maintaining the highest quality of service.

Speed and large-scale experience

MODUS X's expertise is the speed of response and the scale of service that meets modern business challenges. We fulfill requests in an average of 4 hours, providing immediate support for your mission-critical processes. Our team of more than 130 field engineers serves 320+ locations and more than 18,000 workstations, ensuring the stability and efficiency of your infrastructure.

Partnership for your success

We understand that your business is unique, so our support integrates with your processes to create the perfect blend of technical solutions and business goals. Ensuring continuity of operations, maintaining user experience, and flexibility in the execution of tasks is what makes us your trusted partner.

Insights from our experts

Read Blog
Blog
May 06 | read 10 min

Transformation PMO MODUS X: How We Enabled Resilience, Scale, and Innovation at DTEK

MODUS X built Transformation PMO into a strategic management hub that helped DTEK maintain continuity, resilience, and delivery discipline through years of rapid change and crisis. Evolving from a project coordination function into an AI-enabled, client-centric operating model, it now supports scalable transformation, stronger governance, and faster decision-making across the business.

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Blog
Feb 16 | 3 min

Cyberattack on Poland’s Power Grid: How Outdated Devices Opened the Door to an Incident

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Blog
Jan 23 | 3 min

The Human Factor in Cybersecurity: A Lesson That Still Matters Today

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News

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News
May 08 | read 5 min

MODUS X CEO Dmytro Osyka on transforming DTEK’s IT into an IT company, the role of AI, and war-related challenges in an interview with Liga.net

In an interview with Liga.net, Dmytro Osyka shared how MODUS X transformed from the internal IT department of DTEK into an independent technology company operating on the external market. The conversation focused on management transformation, AI development through the QUANTUM program, cybersecurity, product strategy, and maintaining business resilience during the full-scale war.

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Blog
Mar 26 | 4 min

Delo.ua covered AI implementation across DTEK’s business and the role of MODUS X in this transformation

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Blog
Mar 18 | 4 min

DEEP by MODUS X Featured in a Mind.ua Article

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How can we help?

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