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Technical support that works for your business

We ensure the continuity of your business processes and support complex infrastructure solutions, ensuring the availability of services in accordance with SLAs. Whether remote or on-site, our experts are always on hand to provide the best possible user experience

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130+

field engineers

320+

locations we serve

18000+

of workplaces we serve

4+

hours average SLA for the execution of a request

Remote technical support
On-site technical support
Administration

Remote technical support

Remote execution: Diagnostics and troubleshooting, Software installation and configuration, Software updates and support, Consulting and training, Data protection and security

On-site technical support

Repair and maintenance of workstation equipment, devices and office equipment; Installation and configuration of equipment; LAN switching; Remote hands service; Support of events, including in a “hybrid” format;

Administration

Centralized software and OS management (installation/uninstallation/update), Setting up security policies; Testing software for compatibility with infrastructure; Print management services

Why MODUS X

Efficiency and expertise

We offer more than just technical support, we offer comprehensive solutions tailored to your strategy. Our in-house contact center provides constant access to support lines I and II via ITSM, phone, and email. Thanks to our multi-level expertise, we quickly resolve any queries while maintaining the highest quality of service.

Speed and large-scale experience

MODUS X's expertise is the speed of response and the scale of service that meets modern business challenges. We fulfill requests in an average of 4 hours, providing immediate support for your mission-critical processes. Our team of more than 130 field engineers serves 320+ locations and more than 18,000 workstations, ensuring the stability and efficiency of your infrastructure.

Partnership for your success

We understand that your business is unique, so our support integrates with your processes to create the perfect blend of technical solutions and business goals. Ensuring continuity of operations, maintaining user experience, and flexibility in the execution of tasks is what makes us your trusted partner.

Insights from our experts

Read Blog
Blog
16.12.2024 | read 1 min

Checklist: What businesses should do to be prepared for cyberattacks during hybrid warfare. Insights from Yuriy Shatyl's speech at Forbes Tech 2024

Today, cyber threats have become an integral part of the reality for any business, especially in times of war. Ukraine, as a battlefield for hybrid attacks, faces unprecedented challenges, requiring a systematic approach to infrastructure protection.

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Blog
12.03.2025 | 1 min

Checklist: What businesses should do to be prepared for cyberattacks during hybrid warfare. Insights from Yuriy Shatyl's speech at Forbes Tech 2024

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Blog
12.03.2025 | 1 min

Checklist: What businesses should do to be prepared for cyberattacks during hybrid warfare. Insights from Yuriy Shatyl's speech at Forbes Tech 2024

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News

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News
10.01.2025 | 1 min

MODUS X Strengthens Cybersecurity Through Partnership with Tenable

This partnership opens up new opportunities for MODUS X to provide cutting-edge solutions to help businesses defend against increasingly sophisticated cyber threats.

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News
21.01.2025 | 1 min

MODUS X expands its partnership with IBM: the company has received the status of a silver partner

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News
19.12.2024 | 1 min

Launching an IT Training Program for Beginners: Business Analysis Bootcamp

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How can we help? Fill out the form and schedule a demo with a MODUS X expert right now

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